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Wednesday, November 20 • 2:00pm - 2:25pm
Harnessing AI for a Client First, Customer-facing Data Strategy

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Kim will discuss how RBC Capital Markets is applying artificial intelligence and application interoperability to deliver a unique desktop experience to the end users. This session will demonstrate how data is managed, organized and used proactively to reduce the ‘firehose effect’ of too much information and to improve the customer experience as well as how RBC makes extensive use of open source.
Speakers
avatar for Kim Prado

Kim Prado

Managing Director, Global Head of Client Insight, Banking & Digital Channel's Technology, RBCCM
Kim Prado heads the Global Client, Banking & Digital Channels Technology group across Capital Markets. She has been at RBC for over 12 years supporting the business in various capacities from running Global FIC Production Services to Head of Fixed Income Sales and Credit Trading technology... Read More →

Wednesday November 20, 2019 2:00pm - 2:25pm EST
Stage # 1 - New World Stages
  Strategy & Culture